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Culture at Hip Pocket Workwear

Creating a Culture To Be Proud Of.

We’ve mentioned the team affectionately known as ‘The Triplets’ in a previous post.  But in case you missed it, meet Millie, Bron and Kayla.

A central focus of building the culture in this business is evident in Graham’s comments on his focus with these talented, young ladies,  “When members of our team leave our employment, we want them to leave with confidence.  We want them to leave with relevant skills.  We want them to understand the importance of their own personal brand – to either work for themselves, or to command some serious money.”  

Hip Pocket Workwear Toowoomba

The Bermuda Triangle.

Investing In Your Team

Investing In Your Team.

“Our Mum always taught us that to create a cohesive work (and family) environment, that everyone is to have morning tea together.”

Graham and Nic are serious about this.  Appointments are made around morning tea.  And everyone shows up for it.  When customers come in during this time, they are welcomed and one of the team members will serve them.  For everyone else at the table, it is the perfect time to check in with them, see where their head is at, and address any challenges.  One team member a day is also asked to contribute something that they think can be improved in their systems.  This last activity is just another example of how Graham and Nic are focused on empowering their team to contribute solutions – and not just bring up problems.

Now let’s talk about the vibe.  Every team members brings a ‘get in and get it done,’ while being helpful, attitude.  The pace is fast and focused, while the discussions with clients are lively.

To say that Graham and Nic are invested in their team is an understatement.  As Graham said, “When members of our team leave our employment, we want them to leave with confidence.  We want them to leave with relevant skills.  We want them to understand the importance of their own personal brand – to either work for themselves, or to command some serious money.”

Hip Pocket Workwear

A Day In The Life of Graham Strang of Hip Pocket Workwear Toowoomba.

Mixing family and business could be a challenge, but Brother and Sister team, Graham and Nicolette, are tackling this challenge head on – and creating something special in the process.

How special could workwear be, you ask?

Ask their team of 9, and you will find a loyal team who go above and beyond.  Ask their clients and you will also find loyalty beyond measure.

I spent a day with Graham, Nic and their team.  From coffee delivered at 7am, to a daily team morning tea (that no one dare to miss!), this generation of the family is showing that investing time into your team reaps rewards.

Over the next few days we will be sharing more insights into how Graham is moving his business forward by focusing on culture.