Social Survey Explained

Managing The Sales Process in a Startup

So, here is the crux of it.  You may be crazy busy with everything that is going on in your business, but without focusing on sales, you won’t have a sustainable way to keep the business going.  And while you’re being pulled between 1000 different directions, building momentum within your pipeline and sales team is going to take the most amount of energy at the start of your sales cycle.  Hustle and Grind is going to be needed to get over that hump and into sales flow.

CEO of Social Survey, Scott Harris, shares with us what it is like to manage the sales process in the startup phase of a business.


Social Survey Explained

#dayinthelife of Social Survey CEO, Scott Harris

Being the CEO of a fast growing start up in San Francisco is the type of busy, crazy, exciting, heart pounding hustle that every Entrepreneur dreams about, right?

That’s exactly the stage that Social Survey is at, and with 6500 users, they are hitting the right milestone. We convinced Social Survey CEO, Scott Harris, to take 10 minutes out of his busy day, to share with you what a #dayinthelife looks like for a CEO in this crucial phase of business.

Over the next few days, we are going to learn about what it is like to manage a Sales Team during this stage, what User Generated Content is, and how being a Connector is the biggest asset you hold.

First though, let’s learn more about what Social Survey does…

Steve Claydon

All in or Nothing

Growing up, Steve Claydon was an ‘All in or nothing guy.’  He had many a wacky business idea, he tried lots of things out, he failed a lot, but he also succeeded – and he followed the success to where he is today.  

But let’s start with that first wacky business idea.  It started in the playground.  His friend was selling some of his old toys for $1 each.  Steve came up with another strategy.  He bundled all of his old toys, and sold raffle tickets for $1 each.  He sold 24 tickets, and the winner got all of the toys!  Talk about a winning strategy!

That experience taught Steve that doing it differently can bring massively more successful results.  He has taken that experience to heart and applied it over and over again.  There is a big lesson there for all of us.

Steve Claydon

5 Year Old You

Tony Robbins talks about kids being the best negotiators on the planet.  They just don’t know how to take a no!  Think about it – kid is standing at the supermarket aisle, and they want a lolly.  They ask and ask and ask, in 50 different ways, till they end up with a lolly!  

When we were talking to Steve Claydon about what he talks to his clients about, he shared with us about his conversations around ‘Reverting back to the 5 year old you.’

You are awesome when you are 5.  You have copious amounts of energy.  You can eat whatever you want.  You bring playfulness to everything you do.  You have no filter.  And you work out a way to get what you really want.

Now, all those things are great.  But the absolute best thing about being a 5 year old is that you can BE whatever you want.  Which makes one think.  What was the turning point when our dreams got dulled?  What was the event, or sentence, or person, that made you dull down your dreams?

The question to ask from here is, “What would need to happen, for your current dream to become a reality?”  

Steve Claydon

The Truth Always Wins.

What place does truth have in the sales process?

The highest of places, says Steve Claydon.

You know that unless you put a clients mind at ease, they are initially going to have a prejudice against you at the start of your relationship… unless you give them reason to think otherwise.  

Steve Claydon started out his journey as a car salesman.  And quickly became so successful that he became not only a leading performer, but also a gun sales trainer.

Why?  Because he was able to draw out his clients fears, expectations and hesitancy by calling them out.  By being honest.

This strategy may feel awkward with layers and layers of ‘techniques’ that have been taught over the years.  And yes, technique still has it place.

Sometimes though, your best ‘technique’ is knowing the perceptions, objections and stalls that are going on in your clients mind, and calling them out.  Being upfront with them.  Getting ahead of the conversation.

As Steve said during our interview, “Go with the perception, rather than fight it, then educate them on what you will do differently.”


The truth always wins. Upcoming #dayinthelife series on Steve Claydon. #sales #crm #truth

A video posted by Sales VA (@salesva) on

Culture at Hip Pocket Workwear

Creating a Culture To Be Proud Of.

We’ve mentioned the team affectionately known as ‘The Triplets’ in a previous post.  But in case you missed it, meet Millie, Bron and Kayla.

A central focus of building the culture in this business is evident in Graham’s comments on his focus with these talented, young ladies,  “When members of our team leave our employment, we want them to leave with confidence.  We want them to leave with relevant skills.  We want them to understand the importance of their own personal brand – to either work for themselves, or to command some serious money.”